Find the right answer

  • Shipping
  • Returns
  • Order & Payment
  • How much is Postage?
  • How long will the delivery take?
  • Who delivers my products?
  • How can I redirect my parcel?
  • How do I track my order?
  • Do you ship Internationally?
All Australian orders are charged a Flat rate of $7.95. For all orders over $99, shipping is free within Australia. Please specify under delivery comments should you require a signature on delivery, otherwise our couriers will drop off the parcel at a safe location.
Majority of our orders are delivered within 3-5 business days. Our couriers will keep you updated on delivery timings. You can also follow the tracking link sent to your shipping confirmation email
To get your products to you as quickly as possible, we choose your courier based on your location. We currently use courier services from Australia Post, Aramax and Sendle. All International Shipments are sent with Australia Post.
You can redirect your parcel in most cases, your delivery status email or text from your courier provides you with the option to redirect your parcel. If you are having difficulties redirecting your parcel, please contact us and we will find the best possible solution for you.
You can track your order by following the tracking link on your shipping confirmation email or by logging into your account.
Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection. Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with a purchase.
  • What is your return policy?
  • My order was damaged on arrival, how do I return it?
  • I received a different item to what was ordered, how do I return it?
  • I have an allergic reaction to an item; what do I do?
  • How do I return an item?
  • How will I be refunded?
We offer exchange or refund for change of mind within 30 days of purchase. You can simply return your unopened and unused item back to us following our simple return process below. Please note, for returns due to change of mind, the shipping costs are at customer’s expense.
If your order is damaged during transit, please contact us within seven days of receiving the item with pictures of the damaged item. You can simply reply to your order confirmation email and attach the images with a brief description of the damage or contact us on 1300769038 and we will find the best possible solution for you.
If you have received a different item to what was ordered, please contact us within seven days of receiving the item, so we can organise a return and replacement for you.
If you are having an allergic reaction to an item, please discontinue using Immediately and contact us, so we could find the best possible solution for you.
To return an item please contact us via email, phone or live chat. We will need the following information in order to process the return. 1) Your order number 2) Name of the product to be returned 3) Reason for return. Please Include your order number and name on a paper along with the returned item or simply print your order confirmation email and include it with the returned item.
You will be refunded back to the original payment method that was used when order was placed.
  • How do I place an order?
  • How can I pay for my order?
  • How will I know if you have received my order?
  • How do Promo/Coupon codes work?
  • What emails should I expect to receive after I place my order?

Placing an order Step by Step

  1. Search or browse the website (by brand or categories) to find the product you are looking for.
  2. Once you find the product, choose product attributes (size, flavour etc) and then click “ADD TO CART” button. Now you can continue shopping or check your shopping cart’s contents, by clicking on the cart icon in the upper right-hand corner. If you want to remove a product from the shopping cart, click on the remove icon "x" underneath the price. If you want to change the quantity, type in the quantity and click update.
  3. Once you have finished shopping, click on the cart icon - “GO TO SECURE CHECKOUT”.
  4. On the checkout page you can either Log in if you already have an account with us or choose to checkout as guest or you can also choose to create an account. You be asked to provide your billing and shipping details.
  5. In the next step, choose your shipping method and then the payment method, we accept Visa, Mastercard, Paypal & Afterpay.
  6. In the last Column you can review your order and add an order comment if you like.
  7. Then add any Promo codes if applicable.
  8. Click “SUBMIT YOUR ORDER” once you are ready to purchase and you will be redirected to page confirming your purchase. And that it!!
We accept the following payment methods Visa, Mastercard, Debit credit cards, Amex Paypal, Afterpay, Zip pay
A confirmation email will be sent to your email address with your order summary and Billing/Shipping details. Please ensure that your email address is entered correctly.
At Health Co we run special offers and promotions using coupon codes. To avail the promotion associated with your coupon, please enter the code at the checkout. Please note: you can only use one promo/coupon code per order.

After you submit your order, you will receive following notifications via email.

  1. A confirmation email will be sent to your email address with your order summary and Billing/Shipping details.
  2. Once your order is shipped, you will receive second email with your shipping Information and tracking. You can also check your tracking in My account section.
  3. Once our courier has processed your order, they will notify you via email that your order is on its way